- 售前
- 1.樹立一切為用戶服務(wù)的思想，做文明經(jīng)商、禮貌待客；
- 2.要熱情接待來廠客戶，做好洽談訂貨和簽訂合同工作；
- 3.做好用戶來電、來涵、來訪工作，盡量滿足用戶要求；
- 4.經(jīng)常進行市場調(diào)查，為企業(yè)提供適銷對路的市場信息；
- 5.端正經(jīng)營作風，對來廠用戶以誠相待，不欺不騙；
- 6.搞好全廠訂貨、貨物發(fā)出工作。
- Pre-sale
- 1. Set up the idea of serving all users, do civilized business, polite hospitality;
- 2. To warmly receive customers coming to the factory, and do a good job of negotiating orders and signing contracts;
- 3. Do a good job of user calls, incoming visits, and try to meet user requirements;
- 4. Conduct market research regularly to provide marketable market information for enterprises;
- 5. Correct management style, to the factory users to treat each other with sincerity, do not cheat;
- 6. Do a good job of ordering and sending goods throughout the factory.
- 售中
- 1.合同管理設(shè)有組長、管理人員；
- 2.使用工商局印制的統(tǒng)一合同；
- 3.建立合同檔案，并完善歸檔管理；
- 4統(tǒng)一合同編號，業(yè)務(wù)員取合同外出需要有編號歸檔，誰出問題誰負責；
- 5.簽訂合同需要按黨的政策、法令和經(jīng)濟合同法的有關(guān)規(guī)定執(zhí)行；
- 6.本廠合同不轉(zhuǎn)借和私自外廠使用，如造成損失后果有自己負責；
- 7.合同簽訂需要按照合同規(guī)定全面履行自己的義務(wù)，做好服務(wù)工作，使用戶滿意。
- For sale
- 1. Team leader and management personnel shall be set up for contract management;
- 2. Uniform contracts printed by the Administration for Industry and Commerce;
- 3. Set up contract files and improve the archiving management;
- 4. Uniform the contract number, the salesman needs to have the number to file when he/she goes out to get the contract, and the one who has the problem will be responsible for it.
- 5. The signing of the contract shall be carried out in accordance with the Party's policies, decrees and relevant provisions of the Economic Contract Law;
- 6. The contract of our factory shall not be lent or used privately by other factories, and we shall be responsible for the consequences of losses caused by ourselves.
- 7. The signing of the contract shall fully fulfill its obligations in accordance with the provisions of the contract, and do a good job of service to satisfy the users.
- 售后
- 1.認真做好售后服務(wù)工作，要明確分工其責；
- 2.按合同規(guī)定用戶要求準時將貨物如數(shù)送達交貨地點；
- 3.及時安排技術(shù)人員為用戶安裝試機，代培技術(shù)人員；
- 4.要經(jīng)常走訪用戶，聽取意見，改進工作， 進一步完善售后服務(wù)工作；
- 5.對用戶未來人，來函提出的質(zhì)量問題，要及時解決，盡快達到用戶滿意；
- 6.凡用戶來廠購配件，要保質(zhì)保量盡快解決；
- 7.設(shè)定熱線電話， 24小時值班服務(wù)，及時回答咨詢。
- After-sale
- 1. Do a good job of after-sales service, and make clear the division of responsibilities;
- 2. Deliver the goods to the place of delivery on time as required by the user in accordance with the contract;
- 3. Timely arrange technical personnel to install test machine for users and train technical personnel on behalf of users;
- 4. Visiting users frequently, listening to their opinions, improving the work and further perfecting the after-sales service;
- 5. For the quality problems raised by the future users, solve them in time to achieve customer satisfaction as soon as possible;
- 6. Where users come to the factory to buy accessories, to ensure quality and quantity as soon as possible to solve;
- 7. Set up a hotline, 24-hour on-duty service, and timely answer inquiries.
